Sign up

A Smart Bear
Text • Jason Cohen

How to get customers who love you even when you screw up

How to get customers who love you even when you screw up
How to get customers who love you even when you screw up

Customers love you when you're honest, even about your foibles. We forgive honest mistakes from earnest people, not stolid, cold, inhuman corporations.

Manton Reece Supports Webmention Valid
Text

Special shout-out to @vincent for troubleshooting Micro.blog servers while I’m traveling. Driving in traffic through Brooklyn is not when I hoped to get downtime notifications! Annoying hackers trying to mess with our servers.

Scripting News Valid
Text

Country folk in Harvard Square

I asked ChatGPT for an "imaginary image of Harvard Square with middle-class people from red states visiting in their trucks and country mannerisms."

Red state country folk in Harvard Square.

Post Reports
Audio • The Washington Post

Deep Reads: The nurse in the NYC subway

washingtonpost.com/podcasts/post-reports/deep-reads-the-nurse-in-the-nyc-subway/?tid=aud_rsslink&utm_source=podcasts&utm_medium=referral&utm_campaign=post-reports

Lisa Singh has spent the past six months working overnight on the subway platforms of New York, where homelessness, mental illness, drug addiction and crime had been unfolding as overlapping crises. Since Lisa had taken the job, a woman died after being lit on fire on an F t...

Scripting News Valid
Text

What if, before we transfer human awareness into computers, we discover proof of reincarnation. What then?

Chris Coyier Valid
Video • Chris Coyier

The Mayor

My ol buddy Allan Branch, a decade or more ago, used to run a conference called LessConf which was about anything from “design to marketing to business”. There was a decent amount of web people that went. Allan ran some startups himself, as well as this conference, with Steve Bristol (RIP). Now he’s the dang […]

Manton Reece Supports Webmention Valid
Text

I read this article about AI and cancer research last night, thinking about it more this morning. It’s really well-researched. The title is misleading. There’s a lot of promise here, even if we might not get the “compressed 21st century” of medicine that Dario Amodei hopes for.

Scripting News Valid
Text

If Bluesky really wanted to decentralize and do it quickly, they could build a layer out of RSS and OPML on top of what they have and not only would they be able interop with other Bluesky-like services but they could also interop with Mastodon and it could all be done in a matter of weeks.

The Brian Lehrer Show
Audio • WNYC

Brian Lehrer Weekend: Janno Lieber; Goodbye Regulations; Street Photography

Three of our favorite segments from the week, in case you missed them.

MTA Chair Janno Lieber on Congestion Pricing, Penn Station and More (First) | Goodbye to Federal Regulations (Starts at 39:00) | 100 Years of 100 Things: Street Photography (Starts at 1:04:00)

If you don't subscribe to the Brian Lehrer Show on iTunes, you can do that here.


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Scripting News Valid
Text

No, and...

If I was president of Harvard University, I'd be thinking about how to take advantage of the spotlight the Trump Administration had focused on us. It goes beyond saying No. There's a No, and.. that could come. No and, we're going to do something about X, Y and Z -- ways that...

Scripting News Valid
Text

Why is AWS breaking Node devs?

I have been getting warnings on all my Node.js code that uses AWS api's that come September they're all going to break. I'm working on my mail list stuff this week, trying to get the HTML to work for a lot more people than it was working for, and it's a very depressing proce...

Manton Reece Supports Webmention Valid
Text

xAI turbines status update

A city street flanked by tall buildings has trolley tracks running along it, with several parked cars and a clear sky above. Stephen Hackett continues to have good links related to xAI energy use and gas turbines in Memphis. From what I can tell, none of the other AI companies have done anything like this. They use the existing grid or have proposed new power plants. Google considered generators for backup only. xAI is unique in seeming to not care at all about pollution.

This fits the model we’ve come to expect from Elon Musk. He cares a lot about the big picture and less about who is hurt along the way. It’s an extremist, unhealthy perspective.

I drove through Memphis a few nights ago, only stopping for dinner, but I could tell right away it was a city I’d love to explore more on a future trip. Cool place.

The Daily Updates instantly via WebSub
Audio • The New York Times

'The Interview': Isabel Allende Understands How Fear Changes a Society

The beloved author left Chile at a time of great turmoil and has longed for the nation of her youth ever since. Subscribe today at nytimes.com/podcasts or on Apple Podcasts and
Spotify. You can also subscribe via your favorite podcast app here
https://www.nytimes.com/activate-access/audio?source=podcatcher. For
more podcasts and narrated articles, download The New York Times app at
nytimes.com/app.

Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com
for information about our collection and use of personal data for
advertising.

Manton Reece Supports Webmention Valid
Text

The view from Queens. Kind of a wild few days of driving now that I reflect on it.

Scripting News Valid
Text

WordLand v0.5.6: You can customize the menu that pops up when you select text. and we now handle sites with large category lists, the previous limit was 100.

Post Reports
Audio • The Washington Post

Hegseth in turmoil, Trump’s sinking polls

washingtonpost.com/podcasts/post-reports/hegseth-in-turmoil-trumps-sinking-polls/?tid=aud_rsslink&utm_source=podcasts&utm_medium=referral&utm_campaign=post-reports

Senior politics reporter Aaron Blake talks with The Washington Post’s chief correspondent covering national politics, Dan Balz, and national security reporter Abigail Hauslohner about new reporting this week about Defense Secretary Pete Hegseth. 

Hegseth’s continued use of Signal, an unclassified messaging app, to share highly sensitive information has roiled the agency he oversees. They also unpack new polling that shows warning signs for Trump: public support for his legally dubious immigration policies have turned negative. 

Today’s show was produced by Laura Benshoff with help from Rennie Svirnovskiy. It was edited by Lucy Perkins and mixed by Sean Carter. 

Subscribe to The Washington Post here.

John O'Nolan
Video

Vibe coding a React Native framework that can turn any Ghost publication into a native mobile app

Super fun

Manton Reece Supports Webmention Valid
Text

My post earlier today about Bluesky seems to have spread more widely than I expected. Lots of feedback! Looking at it again, the analogy with Google was confusing, and the post title with “downtime” set the wrong expectation… It was supposed to be a more positive, hopeful post.

Interconnected Valid
Text

Red caps and green beards

Let’s take a meme’s eye view of MAGA fashion. The hypothesis of the green beard (Wikipedia) is that there’s a way for some individual genes to signal their presence, which allows for selective social cooperation favouring that particular replicator – and the targets of this ...

The Brian Lehrer Show
Audio • WNYC

Your Career Pivots

Listeners share stories of navigating career pivots at moments when they felt their college degree took them as far as it could go.

Support of WNYC’s coverage of economic mobility and opportunity is provided in part by the Bill & Melinda Gates Foundation. For more information about how the Gates Foundation supports economic mobility and opportunity, visit usprogram.gatesfoundation.org.

 

 


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.