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tomcritchlow.com Supports Webmention
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How do You Cultivate Customer-Centric Executives?

summary
After consulting with ~40 companies across a wide range of industries and sizes, I ask the question: what have I observed about the most successful companies?

The answer is that the most successful companies have a key executive who is customer-centric - someone who has a rich mental model for what customers want and is able to step into the customer's shoes.

I theorize that beyond a culture of being customer-centric it's the ability to make key decisions with a customer-centric mindset that is important. But how do you cultivate this perspective for executives?

Post Reports
Audio • The Washington Post

Why immigration has strengthened the economy

washingtonpost.com/podcasts/post-reports/why-immigration-has-strengthened-the-economy/?tid=aud_rsslink&utm_source=podcasts&utm_medium=referral&utm_campaign=post-reports

A record number of migrants have crossed the U.S.-Mexico border in recent years, and Democrats and Republicans can’t agree on a solution to address the crisis. But data shows that this surge has strengthened the U.S. economy.  Read more: On Thursday, President Biden a...

A List Apart: The Full Feed
Text • by Ste Grainer

The Wax and the Wane of the Web

alistapart.com/article/the-wax-and-the-wane-of-the-web/

I offer a single bit of advice to friends and family when they become new parents: When you start to think that you’ve got everything figured out, everything will change. Just as you start to get the hang of feedings, diapers, and regular naps, it’s time for solid food, pott...

The Daily Updates instantly via WebSub
Audio • The New York Times

How Poisoned Applesauce Found Its Way to Kids

A Times investigation has revealed how applesauce laced with high levels of lead sailed through a food safety system meant to protect American consumers, and poisoned hundreds of children across the U.S. Christina Jewett, who covers the Food and Drug Administration for The T...

THE DAILY BLAST with Greg Sargent
Audio

Mitch McConnell tried to ride the MAGA monster. Then it ate him alive.

The news that Mitch McConnell will step down as GOP senate leader later this year has led many to argue that he was fundamentally a foe of Donald Trump who is no longer welcome in the party of MAGA. But the story is more complicated than that: In crucial ways, McConnell’s own career trajectory helped bring about the descent of our politics into its current disastrous mess. We chatted with Congressional scholar Norman Ornstein, who was among the first to identify McConnell as key to the GOP slide into dysfunction and extremism. He helped us assess McConnell’s real legacy.
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Countdown with Keith Olbermann
Audio

MY BROTHER RICHARD LEWIS IS GONE - 2.29.24

omny.fm/shows/countdown-with-keith-olbermann/my-brother-richard-lewis-is-gone-2-29-24

SERIES 2 EPISODE 132: COUNTDOWN WITH KEITH OLBERMANN A-Block (1:30) RICHARD, IN MEMORIAM: The day I met Richard Lewis, at a Los Angeles Lakers game in 1989 or 1990, we parted calling each other 'Brother.' It has been like that ever since. I want to tell you about my ...

Joost.blog Valid
Text • Joost de Valk

Cleaning up WordPress option clutter

Note: this plugin has received a ton of updates since its inception. It’s now

Post Reports
Audio • The Washington Post

The fight to keep Black moms and babies alive

washingtonpost.com/podcasts/post-reports/the-fight-to-keep-black-moms-and-babies-alive/?tid=aud_rsslink&utm_source=podcasts&utm_medium=referral&utm_campaign=post-reports

After traumatic pregnancies, Mimi Bingham needed another way. Then, she discovered a coalition of Black birth workers who forever changed her life. Today, we tell the story of Mimi and the birth workers fighting a nationwide maternal health emergency. Read more:  The ...

Guy Kawasaki's Remarkable People Updates instantly via WebSub
Audio

Painter Sisters: Family Farms and Disrupting the Yogurt Industry

In this episode of Remarkable People, join host Guy Kawasaki as he speaks with entrepreneurial sisters Stephanie and Hayley Painter. Together, they discuss how the Painters are disrupting the yogurt industry and sustaining their family's legacy dairy farm by launching an org...

The Every Podcast
Audio • Dan Shipper

How a Hollywood Director Uses AI to Make Movies - Ep. 12 with Dave Clark

You can break into Hollywood with a movie you made alone in your room without using a single camera. Dave Clark showed me how live on this show. Dave Clark is a film director and commercial director with experience working with brands like HP and Intel who is now experimentin...

The Every Podcast
Audio • Dan Shipper

How a Hollywood Director Uses AI to Make Movies - Ep. 12 with Dave Clark

podcasters.spotify.com/pod/show/how-do-you-use-chat-gpt/episodes/How-a-Hollywood-Director-Uses-AI-to-Make-Movies---Ep--12-with-Dave-Clark-e2gcmui

You can break into Hollywood with a movie you made alone in your room. Dave Clark can show you exactly how in < 60 minutes. He’s a film director with a body of work that includes both feature films and commercials for brands like Google. His latest achievement is a stunni...

The Daily Updates instantly via WebSub
Audio • The New York Times

An Arms Race Quietly Unfolds in Space

U.S. officials have acknowledged a growing fear that Russia may be trying to put a nuclear weapon into orbit. Eric Lipton, an investigative reporter for The Times, explains that their real worry is that America could lose the battle for military supremacy in space. Guest: Er...

THE DAILY BLAST with Greg Sargent
Audio

Stephen Miller’s Ugly Detention-Camp Fantasies Just Got More Unhinged

In recent days we’ve learned that Stephen Miller is drawing up plans for a shockingly cruel second-term immigration agenda, complete with mass deportations and huge detention camps. Meanwhile, President Biden is set to visit the southern border—and is mulling a new asylum crackdown of his own. We chatted with Jason Houser, a former senior official at U.S. Immigration and Customs Enforcement under Biden, who explained how operationally absurd Miller’s fantasies truly are—and why new asylum restrictions are a very bad idea.
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Countdown with Keith Olbermann
Audio

MICHIGAN: TRUMP UNDERPERFORMS, BIDEN OVERPERFORMS - AGAIN 2,28.34

omny.fm/shows/countdown-with-keith-olbermann/michigan-trump-underperforms-biden-overperforms-ag

SERIES 2 EPISODE 131: COUNTDOWN WITH KEITH OLBERMANN A-Block (1:44) SPECIAL COMMENT: Trump under-performs AGAIN, falling short of polling by at least 17 points in the Michigan Republican. And Biden OVER-performs AGAIN, and so does the “Uncommitted” protest votes against his ...

Mastodon Blog
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Mastodon for Android update

At the beginning of February, our team attended our very first conference at FOSDEM in Brussels. As a remote-only company, it was also the first time a lot of us met each other in real life. It was a very fun time, and a lot of people came up to take selfies in front of our ...

Buttondown's blog
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Post Reports
Audio • The Washington Post

Why students applying for financial aid are in limbo

washingtonpost.com/podcasts/post-reports/why-students-applying-for-financial-aid-are-in-limbo/?tid=aud_rsslink&utm_source=podcasts&utm_medium=referral&utm_campaign=post-reports

A new version of the Free Application for Federal Student Aid form promised an easier path for students to access financial aid for college. But the rollout has been far from easy.  Read more: For decades, scores of students got tripped up by the daunting Free Applica...

The Daily Updates instantly via WebSub
Audio • The New York Times

The Voters Willing to Abandon Biden Over Gaza

In the past few weeks, activists in Michigan have begun calling voters in the state, asking them to protest President Biden’s support for the Israeli military campaign in Gaza by not voting for him in the Democratic primary. The activists are attempting to turn their anger o...

THE DAILY BLAST with Greg Sargent
Audio

Let’s just say it: What if Trump is weaker than he looks?

Donald Trump’s victory over Nikki Haley in the South Carolina GOP primary has sparked another round of punditry about his supposed political dominance. Yet the primaries have revealed his weaknesses with independents, and he clearly fears his legal travails are a major liability that will get worse. So what if Trump is weaker than he appears? We chatted about this with political scientist Julia Azari, co-author of a new piece arguing that the long shadow of his 2016 victory is still badly distorting our understanding of the present and the majority coalition that continues handing him and the MAGA movement defeat after defeat.
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Countdown with Keith Olbermann
Audio

BOB COSTAS NEEDS TO SHUT THE EFF UP ABOUT JOE BIDEN - 2.27.24

omny.fm/shows/countdown-with-keith-olbermann/bob-costas-needs-to-shut-the-f-up-about-joe-biden

SERIES 2 EPISODE 130: COUNTDOWN WITH KEITH OLBERMANN A-Block (1:44) SPECIAL COMMENT: Bob Costas has been my friend for 40 years. He has been one of my closest professional friends for a quarter century. And now, bluntly, Bob Costas needs to shut the EFF up about Joe Biden. H...